Cookie Policy

Here you will find information on what cookies may be set when you visit our website located at (‘Website”) and, where applicable, how to reject or delete those cookies. This Website is owned and operated by Imperial Tobacco Company (‘we’, ‘our’, ‘us’ as applicable). For further detailed information about this Website, please click here to see our Website

What are cookies?

A cookie is a small data file that is placed on your computer or other device to allow a website to recognise you as a user when you return to the website using the same computer and web browser, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (a ‘persistent cookie’). Other similar files such as clear GIFs and pixel tags work in the same way and we use the word ‘cookie’ in this policy to refer to all files that collect information in this way.

Cookies are a common technology for remembering certain information about a visitor to a website. The vast majority of websites currently make use of cookies and they are commonly used for a wide range of tasks. We use cookies for the following purposes:

  • Strictly necessary cookies. These are cookies that are required for the operation of our Website. They include, for example, cookies that enable you to log into secure areas of our Website.

  • Analytical cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our Website when they are using it. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.

  • Functionality cookies. These are used to recognize you when you return to our Website and to embed functionality from third party services. This enables us to personalize our content for you, greet you by name, remember your preferences (for example, your choice of language or region) and to integrate useful services provided by third party providers into our Website e.g. maps.

  • Third party cookies. See section “Third Party Cookies” below for information on our use of third party cookies.

How to control and delete cookies

If you wish to restrict or block the cookies which are set by this Website you can do this through your browser settings. The ‘Help’ function within your browser should tell you how. Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer, as well as more general information about cookies. Please note that, as the website is not owned or operated by us, we are not responsible for any of the content on it.

Third-party cookies

We also use and work with a number of third-party suppliers and partners who set or read cookies on this Website. The third-party cookies used in connection with this Website include:

  • Analytics cookies. We use cookies to help us collect information that allows us to analyse web traffic to our Website. The information collected via the cookies is sent to a third party (including Google Analytics) that operates analytics tools which we use to analyse the information collected and improve the Website’s performance. For more information on Google Analytics, please visit “How Google uses data when you use our partners' sites or apps”, located at

  • Embedded third party content. Some of the content on our Website is provided by online services operated by third parties on our behalf. When you visit a page containing content from one of these services, a cookie may be set by the relevant third party.

Email tracking

Some of the emails we send to you may contain a ‘web beacon pixel’ or tracked links which allows us to identify when you have opened the email and to verify which links contained in the email you have accessed. We use this information to determine which parts of our emails are of most interest to you in order to better understand your preferences and tailor future communications to you.

You can delete the pixel by deleting the email. Some mail readers have settings to toggle whether or not they automatically download images. If you turn off the automatic download of images, your mail reader will not download the web beacon pixel and we will not be aware that you have opened the email messages.


We may make changes to this Cookie Policy at any time by sending you an e-mail with the modified terms or by posting a copy of them on the Website. Any changes will take effect 7 days after the date of our email or on the date on which we post the modified terms on the Website, whichever is the earlier.

How to contact us

If you wish to contact us with any queries or concerns, please see our Contact us page or call us at 1-800-311-200. You may also contact our Privacy Officer at the contact information set out in our Privacy Policy.

Last posted: September 23, 2021